Last updated: October 2026
Multi Spark Industries (“we”, “us”, “our”) is a business name of Manuel’s Electrical & Data Services Pty Ltd (ABN 12 159 281 044). We are licensed electricians based in Sydney, NSW. This policy explains how we collect, use, store and share your personal information when you visit our website, contact us or use our services. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Quote form: your name, phone number, suburb, email address, the service you need and your message.
- When you contact us or book a job: details you give us by phone, email, text message or Facebook, such as your property address, access instructions, photos of the job, and invoicing and payment details.
- When you browse our website: technical information such as your IP address, browser, device and the pages you visit. Our website host and security provider collect this automatically to keep the site running and secure.
We only ask for what we need. You can ask us a general question without giving your name, but we can’t quote or book a job without your contact details.
How we use your information
- To reply to your enquiry and prepare a quote.
- To book, carry out and follow up on your job.
- To issue invoices and receipts.
- To meet our legal obligations, such as Certificates of Compliance for Electrical Work (CCEW) and notifications to your electricity distributor.
- To keep our website secure and working properly.
We don’t send you marketing unless you ask for it, and we never sell or rent your personal information.
Who we share it with
- Your electricity distributor (such as Ausgrid), NSW Fair Trading or other authorities, when the law requires it for electrical work.
- Suppliers and contractors who help us complete your job, and only the details they need.
- The providers that run our website, email and business systems, such as hosting, security and email services.
- Anyone else we are required or authorised to share it with by law.
Some of these providers may store information on servers outside Australia, including in the United States. We use established providers that protect data with industry-standard security.
Cookies
Our website doesn’t use advertising or marketing cookies. Our hosting and security providers may set small technical cookies, or collect anonymous traffic statistics, to keep the site fast and secure. You can block or delete cookies in your browser settings and the site will still work.
Links to other websites
Our website links to our Facebook page. When you visit Facebook, its own privacy policy applies.
How we keep your information safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our systems are password-protected, only our team can access customer details, and our website uses a secure (HTTPS) connection. We keep your information only for as long as we need it for your job and to meet our legal and tax record-keeping obligations. After that, we delete it or remove anything that identifies you.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we’ll respond within 30 days.
Questions and complaints
If you have a question or a complaint about how we handle your personal information, please contact us first and we’ll respond within 30 days. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
- Business: Multi Spark Industries
- Phone: 0401 513 991
- Email: [email protected]
- Service area: Sydney’s Eastern Suburbs and North Shore, NSW